FPA Earns National Recognition for Patient Centered Care (2011)
Patient-Centered Medical Home™ 2011 Standards Emphasize ‘Enhanced Care through Patient-Clinician Partnership’
Each year, millions of people seek medical care and, most often, their entry into the health care system is through a visit with their primary care physician. Primary care providers are specifically prepared for “first contact” and advocating for patients during their journey through the health care delivery system.
Family practitioners and doctors specializing in a combination of internal medicine and pediatrics are trained to care for an entire family regardless of the age or gender of the family members. Primary care includes health promotion, disease prevention, health maintenance, counseling, patient education and diagnosis and treatment of acute and chronic illnesses.
The National Committee for Quality Assurance (NCQA) announced December 26, 2012 that Family Practice Associates of Lexington has received Recognition from the Patient-Centered Medical Home 2011 (PCMH 2011) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.
The patient-centered medical home is a model of care emphasizing care coordination and communication to transform primary care into “what patients want it to be.” Research shows that medical homes can lead to higher quality and lower costs, and improve patients’ and providers’ reported experiences of care. The PCMH identifies practices that promote partnerships between individual patients and their personal clinicians, instead of treating patient care as the sum of several episodic office visits. Each patient’s care is tended to by clinician-led care teams, who provide for all the patient’s health care needs and coordinate treatments across the health care system. Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems.
“The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology and partnership between clinicians and patients,” said NCQA President Margaret E. O’Kane. PCMH Recognition shows that Family Practice Associates of Lexington has the tools, systems and resources to provide their patients with their right care at the right time.”
To receive recognition, which is valid for three years, Family Practice Associates demonstrated the ability to meet the program’s key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association
Principles of the Patient-Centered Medical Home:
- Patient Centered:
- Each patient has an ongoing relationship with a primary care provider (PCP) trained to provide “first contact”, continuous, and comprehensive care.
- Under direction of the PCP, FPA’s Patient Care Teams collectively take responsibility for the ongoing care of patients including assisting in coordinating the patient’s care across multiple settings, such as diagnostic testing, hospital stays and prescription management.
- Using a “whole-person” approach, patients actively participate in decision-making and give feedback on whether their expectations of the care process are met.
- Patients receive care when and where it is needed in a culturally and linguistically appropriate setting.
- Comprehensive Coordinated Care:
- A team of care providers is wholly accountable for a patient’s physical and mental healthcare needs, including prevention, wellness, acute care and chronic care.
- Primary care includes health promotion and maintenance, disease prevention and management, counseling and patient education, and diagnosis and treatment of acute and chronic conditions. Care is coordinated and integrated by the PCP through all levels of the health care delivery system including specialists, diagnostic services, hospitalization, home health and long-term care.
- Behavioral health is a critical component of patient care. We will help you identify any behavioral health needs that you may have and assist in referring you for appropriate care.
- Evidence Based Medicine:
- To guide medical decision-making and ensure quality and safety, FPA will use clinical decision support tools and rely upon evidence-based medicine.
- Enhanced access to care is available through same-day scheduling capabilities, extended hours, telephone advice and FPA’s secure patient portal.
- Quality and Safety:
- Clinicians and staff enhance quality improvement through internal communication and the use of health IT and other tools to ensure that patients and families make informed decisions about their health.
- The electronic health record (EHR) and other forms of health information technology such as FPA’s website and secure patient portal are used to support optimal patient care, communication, and patient education.
FPA providers accept accountability for continuous quality improvement in clinical care and patient service.
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchases, health care providers and researchers.