National Committee for Quality Assurance

National Committee for Quality Assurance


Family Practice Associates of Lexington, PSC is pleased to announce that it has been re-certified as a Patient Centered Medical Home by the National Committee for Quality Assurance (NCQA) for using evidence-based, patient-centered processes that focus on improving the health and outcomes of its patients.Family Practice associates of Lexington has been recognized under the National Committee for Quality Assurance PCMH program since 2012.

“NCAQ Patient Centered Medical Home Recognition raises the bar in defining high -quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E O’Kane.  “Recognition shows that Family Practice Associates of Lexington has the tools, systems and resources to provide its patients with the right care at the right time’

Patient Centered Medical Home is best described as a model or philosophy that delivers comprehensive, team-based, coordinated care with an emphasis on quality and safety. The medical home has become the benchmark throughout the healthcare system for primary care and has been promoted by government and insurance programs as the leading way to improve the patient care and reduce costs to the healthcare system.


To earn recognition, which is valid for three years, Family Practice Associates of Lexington, PSC demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

Principles of the Patient-Centered Medical Home:

  • Patient Centered:
    • Each patient has an ongoing relationship with a primary care provider (PCP) trained to provide “first contact”, continuous, and comprehensive care.
    • Under direction of the PCP, FPA’s Patient Care Teams collectively take responsibility for the ongoing care of patients including assisting in coordinating the patient’s care across multiple settings, such as diagnostic testing, hospital stays and prescription management.
    • Using a “whole-person” approach, patients actively participate in decision-making and give feedback on whether their expectations of the care process are met.
    • Patients receive care when and where it is needed in a culturally and linguistically appropriate setting.
  • Comprehensive Coordinated Care:
    • A team of care providers is wholly accountable for a patient’s physical and mental healthcare needs, including prevention, wellness, acute care and chronic care.
    • Primary care includes health promotion and maintenance, disease prevention and management, counseling and patient education, and diagnosis and treatment of acute and chronic conditions. Care is coordinated and integrated by the PCP through all levels of the health care delivery system including specialists, diagnostic services, hospitalization, home health and long-term care.
    • Behavioral health is a critical component of patient care.  We will help you identify any behavioral health needs that you may have and assist in referring you for appropriate care.
  • Evidence Based Medicine:
    • To guide medical decision-making and ensure quality and safety, FPA will use clinical decision support tools and rely upon evidence-based medicine.
  • Accessible:
    • Enhanced access to care is available through same-day scheduling capabilities, extended hours, telephone advice and FPA’s secure patient portal.
  • Quality and Safety:
    • Clinicians and staff enhance quality improvement through internal communication and the use of health IT and other tools to ensure that patients and families make informed decisions about their health.
    • The electronic health record (EHR) and other forms of health information technology such as FPA’s website and secure patient portal are used to support optimal patient care, communication, and patient education.


FPA providers accept accountability for continuous quality improvement in clinical care and patient service.


NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchases, health care providers and researchers.